I think the whole Fediverse isn’t made for corporate websites. I don’t want to sound too negative here. But the Fediverse is made to engage with people, have discussions and to provide a level plaing field between parties. The point of corporate websites is to push info in a top-down approach and retain strict control over your image. You have the aspect of communication in common. You want to be able to communicate with your customers. But that’s probably it. Even if they ask for support, it’s often private info and directed directly at you and other people shouldn’t be able to read their contact info etc.

Furthermore lots of customers don’t want to engage and talk about software for example. They want to buy it and use it as a tool to do their job. Not have a community. But that depends on the exact use-case. I can’t imagine a community for pressure-washer customers. But there are also lots of examples with a healty and mutually beneficial communities around software products.

It really depends on your use-case. If I were in your position I’d ask myself what my customers probably want or need and do that. Often that’s a static website plus a forum or something like that (and something like a blog for news). And some means to get in touch directly for support.

A bonus of the fediverse is that it interconnects. You could choose two or more pieces if software and combine them if you don’t find one solution that fits you.