[…] Parcelforce texted the delivery slot. No delivery. Parcelforce and HP’s tracking systems then claimed I had refused the parcel. I scheduled a redelivery for the next day. Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false. It claimed HP had requested that the parcel be returned to sender.
HP. There’s the mistake.
Huge Painintheass
Exactly
Highly Problematic
Yup
It’s one thing to cancel the order, but it’s entirely another to cancel the order while the item is out for delivery. That should never happen. If they let it get out of their warehouse that is their fault.
Why is HP still out there doing business is beyond me.
What’s even more beyond me is this guy picking HP in the first place.
Their business line is quite good, actually. HP is one of the few companies that a) offered email notifications for driver and firmware updates and b) still produced BIOS updates seven or eight years after I bought the laptop. Even came with a WD Black HDD, which wasn’t an advertised feature but it sure performed admirably. Even the fall detection stuff worked!
Their website is slow as balls but it features more manuals and spec sheets than you could ever need, and their enterprise support is quite good if you pay for the privilege. They have plenty of replacement parts (for a price, of course) that are still available a few years after buying the hardware.
Coming from HP, I was kind of disappointed with Lenovo. Their on-site support offer is even better, but everything else just felt like one step back.
I’ve also had the displeasure of trying to get performance out of a consumer laptop sold by HP. I have never wanted to burn a laptop quite as badly as when I tried to make that thing remove the crapware it came with.
When you’re buying a thousand machines, and you’re not buying the cheapest device on offer, HP seems to do quite well. When you buy a laptop advertised in consumer friendly stores, stay the hell away from HP. When you’re buying a 400 dollar laptop, get yourself a premium Chromebook from another brand because no 400 dollar laptop running anything else will be worth the money.
a 15in model with 12th gen 1215u, 8gb and 256gb ssd sold last week from multiple u.s. sources (dell direct and hp via walmart) for $250-260 this past week.
399gbp is about 500usd, totally plausible for a ‘sale price’ on a reasonably-spec’d (such as no discrete gpu) 17in model.
The one time I got a prebuilt desktop for myself it was an HP Omen. Terrible decision.
Single unit radiator that struggled to cope with the CPU under any load, custom case so a larger rad AIO won’t fit, buy a new case.
Usb controllers overwhelmed while streaming and gaming so bought a controller card. Nope, there is only one slot on the mobo and that’s for graphics. (Yes, I should have checked first)
Useless bloatware always crashing and popping up over screen. Changes made to windows registry mean sounds fade in if no sound was played for a while (including alerts or memes on stream so you only hear the last part)
Many regrets.
HP Omen
Only tangentially related, but I’m still kind of pissed about HP buying VoodooPC and doing basic fuck-all with it and just slapping the Omen name on stuff once in a while.
For those who don’t remember, VoodooPC used to be a higher end prebuilt gaming computer company. You can go ahead and argue about why prebuilts are trash, not really the point, I don’t know if they were at all good computers or worth the cost, but I thought they made some really cool looking computers if nothing else, and occasionally had some pretty cool ideas. The omen was one of their flagship offerings.
I may be misremembering, it’s been like a decade, but I think HP acquired them pretty soon after Dell bought Alienware so it was probably their way of trying to stay competitive. I think by most accounts Dell kind of turned Alienware into shit, but at least they’ve kept the branding around and still make some cool-looking computers if nothing else.
Yeah, Voodoo back then was super expensive but they were quality at least. High end paint jobs and custom watercooling (in an era when AIO watercoolers didn’t exist). Definitely something to lust after.
Now it’s another crappy name slapped onto a crappy HP
Yeah. I had all of this plus their awful locked BIOS. Ended up cannibalizing the cpu, gpu and ssds into a new case/mobo/psu. Super worth it.
You could wipe it and restart, remove the bloat from run at startup at least.
I won’t buy hp again myself I had a power supply die during covid because they for no reason made it propriety and claimed to not have any because of covid that whole pc ended up in the dump.
Think I tried to get one for about a year before giving up on it. Any normal pc I could have had back working the same day.
I bought a laptop that came with a broken charger, I could easily test it myself as a friend also had an HP laptop with the same brick (this was before the days of USB C).
I tried to make a warranty claim and they wanted me to send the laptop too and wipe the HDD, the RMA process would take weeks on top of that.
I ended up buying a 3rd party charger, I’m sure their RMA process is overly long and convoluted to deter people from making warranty claims
You could have bought whatever other brand and then buy an adapter for it.
There are like “dell to hp” adapter or stuff like that
Removed by mod
dell is better
latitude e5470
Does comparing a corporate machine with a bargain basement consumer system seen reasonable to you? You think Dell is above this type of incompetence? My sweet summer shill.
They’re both shit companies - I sold HP systems for years, and was a brand marketing manager for most of Dell’s products at one time or another.
Removed by mod
I just switched from an e5470 to a 5420. I miss i8k, but welcome USB-C (and the faster speed so compiling AUR packages doesn’t suck anymore).
And as someone that used various Dell systems for some time now: The only annoying part is the missing drivers for Linux.
On a separate note, I still don’t understand how trackpoints on HP laptops work. There’s no scroll button, how the fuck am I supposed to use this piece of shit if I can’t scroll??? The thing that is meant to replace the mouse/trackpad for ease of use and ergonomics literally forces me to use a mouse or a trackpad. This doesn’t make any fucking sense!!!
This is the best summary I could come up with:
Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false.
If you hadn’t attached all the emails from HP and Parcelforce inventing and reinventing the story of your failed delivery, I’d have struggled to believe it.
HP’s terms and conditions state that the contract is formed once the order confirmation is sent.
In 2002 Kodak was forced to honour its contract with more than 2,000 customers after erroneously advertising a £329 camera at £100.
HP’s behaviour sent you on a week-long wild goose chase and unleashed chaos at the Parcelforce depot.
HP ignored my questions about how many customers were affected and why it repeatedly gave you false information.
The original article contains 541 words, the summary contains 120 words. Saved 78%. I’m a bot and I’m open source!
One of the worst summaries I have seen. The article writing is bad but the summary is missing almost the whole story.
I really wouldn’t blame it. Garbage in, garbage out…
This is a truly impressively terrible summary. I mean just the fact that the second word is “then” is something to behold. But then the second paragraph switches perspective without any warning so nobody has any idea who “you” refers to.
Also, I mean, the fact that it literally cut out everything that happened.
So what did it miss?
I bought a bunch of tablets from them years ago when the price was too good … The website was crashing… But they shipped… Sold them for a fair price and made a bundle (they were trying to get rid of them)
