[…] Parcelforce texted the delivery slot. No delivery. Parcelforce and HP’s tracking systems then claimed I had refused the parcel. I scheduled a redelivery for the next day. Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false. It claimed HP had requested that the parcel be returned to sender.
Their business line is quite good, actually. HP is one of the few companies that a) offered email notifications for driver and firmware updates and b) still produced BIOS updates seven or eight years after I bought the laptop. Even came with a WD Black HDD, which wasn’t an advertised feature but it sure performed admirably. Even the fall detection stuff worked!
Their website is slow as balls but it features more manuals and spec sheets than you could ever need, and their enterprise support is quite good if you pay for the privilege. They have plenty of replacement parts (for a price, of course) that are still available a few years after buying the hardware.
Coming from HP, I was kind of disappointed with Lenovo. Their on-site support offer is even better, but everything else just felt like one step back.
I’ve also had the displeasure of trying to get performance out of a consumer laptop sold by HP. I have never wanted to burn a laptop quite as badly as when I tried to make that thing remove the crapware it came with.
When you’re buying a thousand machines, and you’re not buying the cheapest device on offer, HP seems to do quite well. When you buy a laptop advertised in consumer friendly stores, stay the hell away from HP. When you’re buying a 400 dollar laptop, get yourself a premium Chromebook from another brand because no 400 dollar laptop running anything else will be worth the money.