This is actually the worst type of end-user.
Doesn’t make a ticket or notify anyone that there is a problem and then proceeds to try and fix it themselves incorrectly. When it does become a ticket, they won’t remember exactly what steps they took to troubleshoot and will waste 5x as much time from support staff trying to fix it than if they just didn’t touch it in the first place.
Guaranteed didn’t wipe the machine from the built in reset/recovery screen and instead used a windows installer that was created on a different computer and doesn’t have the correct network drivers in the image.
Part of the point behind Ventoy is that you don’t need to prepare the USB to be bootable. You can just copy/paste the whole iso into Ventoy and it will be bootable. New release comes out? Just copy it onto your USB drive. Don’t even need to remove the old version of you don’t want to.
Makes things much easier in the tech world for having a single USB with 50+ bootable tools and installers on there like with MediCat (which uses Ventoy as a base).
Only thing I’ve had issues with booting from Ventoy is the ProxMox install iso. Everything else has worked first try.