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Good grief, that might be the worst customer service job I’ve ever heard of. I’ve worked Sainsbury’s ‘head office’ - which was just the outsourced customer service centre for people who phone store chains to complain about cucumbers - and that was bad enough, but at least I got some good stories out of it (“My watermelon has exploded and I’m afraid of the second one. Can a man come round and take it away?” First ever call).
You were getting Mail readers who are already a self-selecting group of thick cunts and you were getting the worst of them. Jesus Christ, that must have been rough. So, so happy for you that you’re out of that, I can’t imagine what that would do to someone’s mental health!
Er, what? If I look at the clock and see it’s 0955 I know exactly that it’s 35 minutes. Same for every other example you give. If it’s 1252, it’s so easy to add 8 minutes then add whatever it is more. And you can do that for any time. Say 1017. “Oh no!” Never fear, the just add it to the time wangs are here: +13 to 30 and woah! Easy, foolproof and actually intuitive