I think you’re confusing approved and appropriate.
Kicking a bigot or a creep off a train is appropriate, if even it’s not done by an official, approved authority figure.
Support for that doesn’t mean supporting behavior that is unapproved and inappropriate, like religious persecution.
Relying only on action from approved authorities doesn’t make it any more likely that the actions taken will be appropriate. As the police show us daily.
Yeah, I’m guessing it was that, which won an IgNobel prize like a decade ago.
If you’ve ever worked in a call center, this kind of thing happens from time to time. After a couple times you learn to ignore it and push through.