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Scheduled pickups always cost more, but most businesses provide ARS (Authorized Return Service) labels that have pick up pre-paid. They saved $10 and made things inconvenient for you, so you’ll have to either pay for a pickup or drop it off at a UPS store or access point.
Source: been a field tech with several companies that use UPS exclusively. I am far more familiar with UPS than anyone ever should be.
Probably because Dell uses fedex. I’ve been a Dell service tech off and on for 25 years, and it’s always been fedex.