• cosmic_slate@dmv.social
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    4 months ago

    I’ll simplify:

    How is there is a practical privacy issue here when the purpose of the chat is public support?

    There should be no expectation of privacy in a public support chat/forum to begin with.

    Let’s not be unreasonable with dogmatism here.

    • MentalEdge@sopuli.xyz
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      4 months ago

      Again. What?

      Discord is a DM platform first, a public space second. And it’s way better at being the first, than the second.

      Providing support on discord is stupid, it’s only semi-public and hides solutions to already solved problems beyond the reach of search engines and real public platforms.

      • cosmic_slate@dmv.social
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        4 months ago

        I don’t see how you intend to convince anyone to ditch Discord by deliberately misunderstanding a simple point.

        Many support Discords expect people to chat in a channel, not DM. Many issues will be in the public, in a channel. There is simply no privacy issue here for the vast majority of problems.

        Discoverability of past issues is another problem, but that’d still be problematic if you’re on Matrix.

        I’m keeping my project’s community on Discord. People who use my stuff seem satisfied.

        This thread shows that merely having a Discord acts as a good filter to inhibit users who aren’t going to be helpful.

        • MentalEdge@sopuli.xyz
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          4 months ago

          I’m not trying to convince anyone to ditch discord.

          You pushed the point that “it doesn’t need to be secure because it’s all public” which is complete bullshit. Not everything on discord is public.

          That its secondary ability to function as a public space has over the years become the standard way to provide a point of communication in a manner that tries to fit the round peg into the square hole, is not an excuse for their privacy policy to be as crappy as it is.

          • cosmic_slate@dmv.social
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            4 months ago

            You’re free to not use Discord for any reason you desire but don’t expect anyone to cater to you. Especially if you aren’t putting in work to support a project.

            • MentalEdge@sopuli.xyz
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              4 months ago

              Where is this coming from?

              All I did was confirm that discord has zero merit in terms of privacy, in reply to a comment that merely suspected it. And yeah, I personally find it less than suitable as a point of communication for software projects.

              But the only big problem I had with you was pushing the “if you have nothing to hide” fallacy in any shape or form.

              • cosmic_slate@dmv.social
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                4 months ago

                Where is this coming from?

                There are far more people willing to criticize how open source projects are run than people willing to contribute and it’s just frustrating. Unwarranted criticism contributes a lot to why open source developers stop.

                And just look at this whole post’s comments – it’s full of several people demanding/upvoting for comments saying that maintainers need to shift to another platform due to the posters’ personal convictions. Generally speaking, the discourse has been unkind and disrespectful of the time of project maintainers.

                But the only big problem I had with you was pushing the “if you have nothing to hide” fallacy in any shape or form.

                In >99.99% of cases, I would agree this is a terrible justification. One of extremely few exceptions, IMO, is a community support chat that’s intentionally trying to be open.

                Project maintainers just want somewhere cheap/easy/low-effort/accessible to host stuff. Because Discord is the “in” thing right now, contributors are also more likely to lurk in Discord than installing another app.